Datawatch provides you with prompt, efficient technical support services for all of our products, including older versions of specific products.

Here are other suggestions for resolving the issue on your own:

• List of supported products

Before contacting our technical support staff, we suggest checking your configuration and resources. In many cases simply restarting your computer can solve the problem.

All Products Americas

Hours: Monday - Friday
8:30am - 6:00pm EST
Phone: 978-441-2200
Fax: 978-275-8398
On-Line: Support Form


Spanish Support Email:
soporte_tecnico@datawatchla.com

Europe, MidEast, Africa Support Datawatch International Ltd.

Datawatch BDS, Monarch BI Enterprise Server (formerly Datawatch ES), Visual HD, and Visual QSM
Hours: Monday - Friday
8:30am - 6:00pm GMT
Phone: +44 (0)845 362 8875
Fax: +44 (0)845 362 3271
Email: uk_support@datawatch.com
Online: http://external.datawatch.com/selfhelp Datawatch Europe Ltd.

Monarch, Monarch Data Pump, VorteXML
Hours: Monday - Friday
9:00am - 5:00pm GMT
Phone: +44 (0) 1752 893100
Fax: +44 (0) 1752 894833
Email: tech@datawatch-europe.com

All Products PacRim

Hours: Monday - Friday
9:00am - 5:00pm GMT
Phone: +61 2 8920 3244
Fax: +61 2 8920 3299
E-Mail: sales_au@datawatch.com

Australia

Tel: 1-800 688 737 (Australia), 0-800 700 080 (NZ)
o Email: support_au@datawatch.com

 

Resolving the issue

Here are suggestions for resolving the issue on your own:

• Refer to the product documentation: Most technical support questions are answered in your software reference materials
• See the “Product FAQ” information on our web site if you have a Monarch-related question.

Contacting Datawatch

If you determine that you do need to speak with a Datawatch support professional, please have this information available:

• Product name and version number
• Operating system and version number
• Exact error messages (where applicable)
• Description of the problem, including the steps necessary to reproduce the problem and what you have done to solve it
• Your contact information

What to expect

We’ll answer your call in the order we receive it. Here’s what you can expect:

• If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
• The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
• We will return your call as soon as a support specialist becomes available.
• Faxed requests are collected periodically throughout the day and then assigned to available support specialists.

Datawatch supported products

Product Name	Current Version	Versions Supported
Datawatch BDS	7.2	4.2+ for Windows, 6.5+ for UNIX
Datawatch Dashboards	4.3.1	4.2.1
Datawatch MailManager	7.01	7.01
Monarch Standard/ Monarch Professional	10.5	9.0+
Monarch BI Enterprise Server (formerly Datawatch ES)	5.0	4.5 +
Monarch BI Server	4.6	4.5.1
Monarch Context	N/A	N/A
Monarch Data Pump	9	8.5+
Monarch Data Pump Pro	9	9
Monarch Report Explorer	5.0	5.0+
Monarch RMS	4.5.1	4.0+
Visual HD	8.7	8.1+
Visual QSM EHelp	7.4.1	7.0+
Visual QSM for the Web	2.2	2
Visual QSM Portal	7.4.1	7.0+
Visual QSM Workflow	2.3.2	2.0+
VorteXML Designer	3.0	2.0+
VorteXML Server	9	8.5+